Order
Am I able to cancel my purchase?
Yes, cancellation is possible before shipping. Email us at hello@cushcush.co with your order number right away.
Can I change my order details?
Yes, contact hello@cushcush.co within 24 hours of ordering to make changes, subject to processing status
Why didn’t I get an order confirmation?
Look in your spam/junk folder. If it’s not there, reach out to hello@cushcush.co with your info.
When will my purchase be dispatched?
We ship within 1-3 business days. You’ll receive tracking details once it’s sent.
Shipping & Delivery
How long and how much is shipping to my location?
Shipping time and cost depend on your country—check specifics at checkout.
Where’s my tracking number?
It’s emailed after shipping. If you don’t see it after 3 days, check spam or email hello@cushcush.co.
What’s the shipping fee?
Fees are based on your location and order—see the total at checkout.
Do you offer free shipping?
Yes, on orders over [amount] to certain areas—confirm at checkout.
Do you deliver globally?
Yes, we ship internationally! Verify your country at checkout.
Exchanges & Returns
Do you offer refunds?
Yes, we accept refunds for unused items returned within 30 days of delivery. Contact hell@cushcush.co to start the process.
How long after buying can I request a refund?
You have 30 days from delivery to request a refund, provided the item is unused and in original condition.
How much will I be refunded?
You’ll get a full refund for the item cost, excluding original shipping fees unless the return is due to our error.
Who covers shipping costs for a refund?
You’re responsible for return shipping costs unless the item was defective or incorrect.
Payment & Safety
Is my payment info secure?
Yes, we accept online payments. We use top-notch encryption to keep your details safe.
Where can I find more information regarding payment for your store?
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
Others
Can you handle gift orders?
Yes! Include a gift message at checkout or email hello@cushcush.co for wrapping.
How do I become a wholesaler?
Awesome! Send your business info to hello@cushcush.co, and we’ll follow up.